Terms of use

Last updated: 2026-10-17

These terms apply to your use of the Mailonay platform provided by Mailonay ("we"). By creating an account, you accept them on behalf of yourself and the organisation you represent.

Your account

• Give accurate information and keep your password and API keys secret. You are responsible for all email sent with your credentials.
• You may send only from domains you own or are authorised to use, after verifying them in the panel.

Permitted use

You may send only email that your recipients have asked for or agreed to receive. In particular, you must not:

• send to purchased, rented, scraped or otherwise acquired lists, or to addresses without the recipient's consent;
• send marketing email without a working unsubscribe link, or keep emailing people who have unsubscribed;
• send phishing, malware, deceptive or illegal content, or hide or falsify the sender's identity;
• try to get around our limits, suppression lists or security measures.

You are responsible for complying with the anti-spam and data protection laws that apply to your email (for example GDPR, KVKK, CAN-SPAM and Turkey's commercial electronic message rules).

Prohibited content

Regardless of whether recipients agreed to receive it, you must not use the service to send or link to:

• gambling, betting or casino offers (including "free bonus", "trial bonus" or similar promotions), unless you hold a valid licence for every country you send to and can show it on request;
• illegal products or services, counterfeit goods, unlicensed medicines or drugs, weapons, or content that breaks the law of the sender's or recipient's country;
• adult or sexually explicit content, or dating and escort services;
• "get rich quick", pyramid or multi-level schemes, unlicensed loans, debt relief, investment, crypto or forex offers that promise returns;
• phishing, fake invoices or notices, impersonation of another brand or person, malware or links to it;
• hateful, harassing or threatening content, or content that exploits minors;
• offers for selling email lists, personal data or ways to get around spam filters.

We decide whether content falls into these categories. If in doubt, ask us before sending.

Abuse and enforcement

• We may review sending activity, content and lists at any time when we receive a report, detect unusual patterns or see high bounce or complaint rates.
• If we find or reasonably suspect a breach of these terms, we may immediately and without prior notice pause sending, stop campaigns, suspend or close the account and revoke API keys.
• Balance, credits and fees are not refunded for accounts suspended or closed because of a breach. We may keep the related records to investigate the abuse and to meet legal obligations, and share them with the authorities where the law requires.
• You are responsible for costs and damage caused by your breach, including blocklist removal and third-party claims.

Protecting deliverability

All customers share our sending reputation, so we monitor bounce and complaint rates. If your rates are too high or we detect abuse, we may pause sending, stop a campaign or suspend your account, where possible after notifying you. Addresses that hard-bounce, complain or unsubscribe are added to your suppression list and are not emailed again.

Plans and credits

• Creating an account is free; sending requires a paid plan. Paid plans give a monthly number of credits; each sent or bounced recipient uses one credit, while suppressed recipients do not.
• Paid plans renew automatically every month until you turn off auto-renewal. Unused credits expire at the end of each period.
• You can upgrade when your credits run out; a new monthly period starts and the full price of the new plan is charged. You can downgrade at any time; it takes effect at the next renewal and is not refunded.
• Payments are made in USDT on the TRON network (TRC-20) and are added to your account balance (1 USDT = 1 USD). Plans and renewals are paid from this balance. Send exactly the amount shown on the payment page on the stated network; payments sent on another network, in another coin or to another address may be lost and cannot be recovered by us.
• Your balance does not expire and is not paid out in cash or crypto. Payments already made and balance already added are not refundable, except where the law requires otherwise.

Availability and liability

We work to keep the service available and to deliver email reliably, but we cannot guarantee that every message will be accepted or placed in the inbox by recipients' providers. To the extent the law allows, our total liability is limited to the amount you paid us in the three months before the claim, and we are not liable for indirect or consequential losses.

Ending the service

You can stop using the service and ask us to close your account at any time. We may close accounts that break these terms. Data is then kept and deleted as described in the privacy policy.

Changes and contact

We will notify you of significant changes to these terms by email or in the panel before they take effect. Questions: postmaster@mailonay.com. Abuse reports: abuse@mailonay.com.